An Insider’s Account of Starbucks’s Anti-bias Training
The coffee chain closed 8,000 stores for diversity training. But just how effective was it?
Most media outlets spun this event as Starbucks’s public response to an incident in a Philadelphia cafe in April when the manager called the police when two black businessmen asked to use a restroom before they had made a purchase. When the officers arrived and interrogated them, white bystanders defended ...
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