In this episode, we have a conversation with Emily Guendelsberger, author of What Low-Wage Work Did to Me and How It Drives America Insane. She worked at Philadelphia City Paper, the Onion’s A.V. Club, Philadelphia Weekly, and the Philadelphia Daily News, and has contributed to the Philadelphia Inquirer, the Washington Post, Politico magazine, and Vice.

We talked about On the Clock, what it’s like to work in an Amazon warehouse, the abuse call center reps receive from management and customers, and how low-wage work has changed over the last 20 years.